Last updated: February 17, 2026
Psychica ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.
When you create an account, we collect: name, email address, phone number, date of birth, and profile information you choose to provide.
When you add funds to your account, payment information (credit/debit card details) is processed securely by our payment processor, Stripe. We do not store full card numbers on our servers.
We automatically collect: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
We may collect metadata related to your sessions with advisors, including session duration, type (chat or phone), and ratings/reviews you provide.
We use your information to: (a) provide, maintain, and improve the Service; (b) process transactions and send related information; (c) communicate with you about your account, updates, and promotions; (d) personalize your experience and match you with relevant advisors; (e) monitor and analyze usage patterns; (f) detect, prevent, and address technical issues and fraud; (g) comply with legal obligations.
We do not sell your personal information. We may share your information with: (a) advisors on the platform as necessary to facilitate sessions; (b) service providers (Stripe for payments, Twilio for communications) who assist in operating the Service; (c) law enforcement or government authorities when required by law; (d) other parties in connection with a merger, acquisition, or sale of assets.
We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS/SSL), secure storage practices, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
You have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate information; (c) request deletion of your personal information; (d) opt out of marketing communications; (e) request a copy of your data in a portable format. To exercise these rights, please contact us through our contact page.
We use cookies and similar technologies to enhance your experience. For details, please see our Cookie Policy.
Our Service integrates with third-party services including Stripe (payment processing) and Twilio (communications). These services have their own privacy policies, and we encourage you to review them.
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.
The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to such transfer and processing.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy, please contact us at our contact page.
0.0
